GabTaxi is committed to protecting the privacy of its drivers and passengers and ensuring the security of their personal information. This Privacy Notice outlines how GabTaxi processes and handles personal data in compliance with data protection laws and regulations.
- Personal Data We Process
GabTaxi processes the following personal data:
- Contact details: name, phone number, and email address
- Profile information: profile picture, saved addresses, language, and communication preferences
- Geolocation: pick-up and drop-off location, journey progression, and final destination of the trip
- Payment information: the amount charged and the payment card used
- Communication and correspondence records: chat history with drivers or customer service agents
- Limited identification data of the device: IP address on which the GabTaxi app is installed
- Data about the usage of transportation services: journey status, times, and conduct of passengers
- Data related to communication through instant messages directly in the GabTaxi app: date and time of communication and its content
- Other user-generated content: photos of parked vehicles
- Purpose of Processing
GabTaxi processes personal data for the following purposes:
- To provide transportation services: to connect passengers with drivers, to show available vehicles, and to facilitate efficient pick-up and drop-off
- To ensure the smooth running of transportation services: to make sure passengers reach their destination, to bill correctly, and to maintain the fleet
- To optimize the app: to notify passengers of updates, to connect passengers with internet, mobile, and telephone services, and to keep accounts safe through authentication and verification checks
- To improve the service: to analyze geographic coverage, to recommend efficient routes, and to ensure that vehicles are in the most convenient locations for customers
- To process payment: to process payment details for ride-hailing on behalf of drivers and for GabTaxi’s hire-vehicles
- To maintain and promote standards: to collect feedback, resolve disputes, and ensure user safety and compliance with terms and conditions
- To communicate with passengers: to send trip confirmation slips, receipts, and service updates
- Legal Basis
GabTaxi processes personal data on the legal basis of:
- Contract: to provide the services contracted through the GabTaxi app
- Legitimate interests: to optimize the app, improve the service, maintain and promote standards, and communicate with passengers
- Legal obligations: to comply with legal obligations such as tax and accounting requirements
- Consent: to process personal data for certain purposes where consent has been given
- Data Protection
GabTaxi is committed to ensuring the security of personal data and has implemented technical and organizational measures to prevent unauthorized access, use, or disclosure of personal data.
- Data Retention
GabTaxi retains personal data for as long as necessary to provide the transportation services and for as long as required by law.
- Data Subject Rights
Drivers and passengers have the following rights regarding their personal data:
- Right to access: to request access to personal data held by GabTaxi
- Right to rectification: to request that inaccurate personal data be corrected
- Right to erasure: to request that personal data be deleted
- Right to restrict processing: to request that the processing of personal data be restricted
- Right to object: to object to the processing of personal data for certain purposes
- Right to data portability: to request a copy of personal data in a structured, machine-readable format
- Right to withdraw consent: to withdraw consent where personal data is processed on the basis of consent
- Contact Us
If you have any questions or concerns about how GabTaxi processes personal data, please contact our Data Protection Officer at [email protected] .